Buildings, not people
Property and accommodation
A trade where the most important record is not a person at all, where relationships have start and end dates, and where the question you will be asked in two years is who lived there in 2023.
Why property differs
What makes this trade genuinely different
The central record is a place, not a person
Almost every CRM is built on the assumption that the thing at the centre of the business is a customer. In property it is a building. The landlord changes, the tenants change, the contractor changes, and the property stays, accumulating a history that outlasts every person connected to it.
Systems that cannot express that force the address into whichever slot is nearest. It becomes a contact called 14 Bridge Street, which means your contact list is half buildings. Or it becomes a deal, which means it disappears when the deal closes. Or it becomes a field on the landlord, which means it vanishes when they sell.
The consequence is always the same and it is always discovered at the worst moment: somebody asks what happened at that property before this tenancy, and the answer is in an email, a spreadsheet, or the memory of someone who left.
Relationships have dates, and the past matters
In most trades a relationship is either current or it is over. In property, almost every relationship is a period. A tenancy runs from one date to another. A management agreement starts and ends. A guarantor guarantees a specific term. An ownership begins at completion.
This is why connections in Consonas carry a role and a period rather than being a simple link. A tenant is connected to a property from the eleventh of March to the tenth of March the following year. When they leave, the connection ends instead of being deleted, and the property keeps every tenancy it has had while the person keeps every property they have lived in.
That single design decision is what lets you answer the questions this trade actually gets: who was in that flat when the leak happened, which of our landlords have we managed for more than five years, and has this applicant rented from us before.
Compliance is a calendar, and missing it is serious
Gas safety every twelve months. Electrical installation condition every five years. Energy performance every ten. Deposit protection within thirty days, a duty whose statutory basis is the Housing Act 2004. Each of those is a date attached to a building rather than to a person, each has a consequence for missing it that ranges from expensive to criminal, and each is currently tracked in most agencies by a spreadsheet someone maintains.
Held properly, the date is a field on the property, the certificate is a file against the same record, and a task appears in the daily view before it expires rather than after. That is not a compliance product and we would not describe it as one. It is the difference between a renewal you knew about in advance and a renewal you found out about from a tenant.
Six daily objects
How your world maps onto records
Six things every agency deals with daily, and what usually happens to them.
| The thing you deal with | What most systems make you do | What Consonas does |
|---|---|---|
| A property | It becomes a contact called 14 Bridge Street, or a deal, or a custom field on the landlord, and none of those can hold its own history. | A record with its own timeline, connected to the landlord, the tenants, the contractors and the compliance documents. Its history survives everybody moving out. |
| A tenancy that ended | The tenant is overwritten with the new one, and last year's occupant disappears along with the reason they left. | A connection with a start and an end. The property keeps every tenancy it has had, and the tenant keeps every property they have lived in. |
| A landlord with eleven properties | Eleven deals with the landlord's name repeated, or one contact with eleven addresses in a notes field. | One relationship, eleven connections, one consent record, and a single view of everything they own with what is happening to each. |
| A contractor who attends three properties | A supplier record with no link to the jobs, so the question of who last serviced that boiler needs an email. | An organisation connected to each property they have attended, with the visit on the timeline of both. |
| An applicant who was not successful | Deleted or marked lost, so when a similar property comes up next month nobody remembers they exist. | A relationship with what they were looking for and what happened, and consent recorded so contacting them again is something they agreed to. |
| A gas safety certificate expiring | A spreadsheet someone maintains, checked when they remember, and an awkward conversation when they do not. | A date on the property, a file holding the certificate, and a task that appears in the daily view before it expires rather than after. |
Applicants
The people who did not take it are the list you will want next month
An applicant enquires about a specific property and, most of the time, does not take that one. In a system where the enquiry belongs to the property, that person disappears when the property is let. In a system where the enquiry belongs to the person, they are still there when something similar comes up.
Capture what they are looking for, where, and at what budget, with the source recorded automatically. When the next two bedroom flat near the station comes on, the list of people who wanted exactly that is a saved view rather than a memory.
The stage history tells you something else worth knowing. Most agencies believe they lose applicants on price. The history frequently says they lose them between viewing booked and viewing attended, which is a scheduling problem rather than a market one.
Landlords
A relationship you are courting for years before it is worth anything
A landlord with one flat is a small relationship. The same landlord in five years may have eleven, and whether they are yours depends almost entirely on whether anyone kept in touch in a way they found useful instead of irritating.
One record, connected to everything they own, with the whole history: what you have managed, what you have let, what went wrong and what you did about it. Consent held per channel, so the quarterly market update goes to the ones who asked for it.
The connections carry dates, so a landlord who sold two properties and bought three others has a history instead of a current list. When they ring in 2028 asking about a portfolio, the answer to what you have done for them is on one screen.
Maintenance
Who last attended, and what they found
Contractors are organisations you have a relationship with, connected to the properties they attend. A visit appears on the timeline of the property and of the contractor, so the question of who last serviced that boiler and what they said is a record rather than an email search.
On the plans carrying service and the portal, a reported problem becomes a matter with a target counted in working hours, visible to the tenant who raised it and to no one else. A Friday evening report is due on Monday morning rather than breached over a weekend when no one was ever going to attend.
The value of this is not the workflow. It is that in eighteen months, when the same problem recurs and somebody asks whether it has happened before, the answer is on the property rather than in the head of whoever took the first call.
Before the import
The property record, and the five decisions around it
This trade needs more thought at setup than most, because the property has to have somewhere sensible to live.
- Relationship types
- Landlord, tenant, applicant, vendor, buyer, guarantor, contractor, freeholder. Name them as your office says them. A letting agent and an estate agent use different words for the same shape and both are right about their own business.
- The property itself
- A property is not a person and should not be squeezed into one. On Enterprise it is a custom record type with its own history and files, attached to one party, usually whoever owns it. Below that plan, most agencies model it as an organisation kind with the address as the name, which holds everyone connected to it and is honest about being a workaround.
- Connections with dates
- This is the part that matters most in this trade. A tenancy is a connection between a person and a property with a start and an end. A landlord's ownership is another. Because connections carry periods, the question of who lived there in 2023 has an answer.
- Pipelines
- Applications and sales are separate processes. Viewing booked, application received, references started, references passed, deposit taken, moved in. Name yours, set a likelihood on each, and let the stage history show where things actually stall.
- Compliance dates
- Gas safety, electrical installation condition, energy performance, deposit protection. Held as fields on the property with the certificate as a file against it, and a task raised before the date rather than after.
- Sensitivity
- Arrears, disputes, vulnerable tenants and anything a smaller group should see. It is a grant held separately from the role, which is what lets a large office keep the ordinary work open while the difficult cases are not.
In most trades a relationship is current or it is over. In property almost every relationship is a period, and the question you will be asked in two years is about one that ended.
Which is why connections carry a period instead of being a simple link, and why a tenancy that ended is still in the record.
Not a management system
What this is not, and what you will still need
It is not a property management system
Consonas does not collect rent, does not run client accounting, does not produce a landlord statement, does not reconcile a client money account and does not integrate with a deposit scheme. Those are the core of a property management system and they are genuinely hard, heavily regulated and not what this product is.
If what you need is client accounting, you need a management system, and you should buy one. We would rather lose the enquiry here than at the end of a trial.
What agencies use it for alongside one
The common pattern is an agency that already has a management system which handles money competently and relationships badly. The applicant who is not yet a tenant, the landlord being courted, the viewing that did not convert, the reason somebody left, the contractor conversation: those are usually in a shared inbox, a spreadsheet, and somebody's memory.
That is the gap. It is also the part of the business that grows the fee income, which is why leaving it in an inbox is expensive in a way that never appears on an invoice.
What we would build next if agencies asked
Reading from a management system rather than duplicating it, so the tenancy dates and the arrears position appear against the relationship without being typed twice. The connector framework exists and the list of systems it speaks to is shorter than it will be. If yours is the one missing, saying so is the fastest way to move it up, and the roadmap says plainly that this is not built instead of describing it as coming.
The first hour
What a property business should do first
About an hour, and the first decision is the one that cannot be undone cheaply.
Make the property the record, not the person
This is the whole decision. In this trade the durable thing is a building: the owner changes, the tenant changes, the agent changes, and the property accumulates a history that outlasts all of them.
Below the Enterprise plan most businesses model a property as an organisation named for the address, which works and is honestly a simplification. Custom record types are the proper version, and it is worth knowing which you are choosing.
Give every connection a period
The tenant who was there for two years. The agent who managed it until last March. The owner before the current one. Without dates on the connections, every change overwrites the history and the property record becomes a snapshot rather than a record.
Import properties first, then people
Two imports, in that order. Doing it the other way produces a contact list with addresses in a field, which cannot answer who else has been involved with this property.
Put the recurring dates in
Safety certificates, inspections, tenancy ends, rent reviews, insurance renewals. Every one of them is a date with a consequence, and in most property businesses they live on a wall planner read by one person.
Decide who may read what before inviting anybody
Property businesses routinely hold information about tenants that not everybody in the office should read. Sensitivity is decided separately from ownership, which is what makes one system workable, and it needs deciding before there is anything in it.
Everyone else involved
The freeholder, the guarantor and the clerk who wrote the inventory
Hardly anyone with a say in one flat is your customer, and most of them will be asked about long after they stopped being involved.
The building above the flat, and whoever runs it
A flat in a block sits underneath a freeholder, and usually underneath a managing agent appointed by that freeholder, neither of whom has any relationship with you at all. They decide whether the roof gets fixed, whether the lift is working, whether the bin store is locked, whether a pet is permitted and how long the scaffolding stays up. None of it is your landlord's doing and none of it is your tenant's fault, and every one of those things generates a telephone call to your office.
The instinct is to write the managing agent's details into the notes on each flat you let in that building. Six flats later there are six copies of a telephone number, four of which are out of date, and the person who knows which is current is on holiday. Hold the freeholder and the managing agent as organisations connected to the block record rather than to each unit, with the block connected to the units underneath it. Then the answer lives in one place and every flat in the building points at it.
Give that connection a period as well, because managing agents are replaced more often than freeholders are. The correspondence about the roof in 2024 was with a company that no longer runs the building, and when the same roof leaks again the useful record is who you dealt with then and what they said, not just who answers the telephone now.
The guarantor, who is a person you may never meet
A guarantor guarantees a term rather than a tenant. That distinction sounds academic until the tenancy is renewed on different terms, or one sharer leaves and is replaced, and the question of what exactly is still guaranteed becomes worth a great deal of money to somebody. Recorded as a connection with a start and an end, the guarantee has the same shape as the tenancy it hangs off, and a renewal is a visible decision rather than a silent continuation.
Two practical points that catch offices out. The guarantor is a person in their own right, with their own consent per channel, and they did not ask for your quarterly market update when they signed a form for their daughter. And a guarantor often guarantees for several different people over the years, which is a set of connections with dates rather than a field on one tenant.
The clerk, the referencing provider and the contractor who is not yours
An inventory clerk works for whoever instructed them, which is you or the landlord and not the tenant, and produces two documents about the same tenancy: one at the start and one at the end. Nearly every deposit argument is a comparison of those two documents conducted by people who were not there. Held as files against the property with the dates recorded, and the clerk as an organisation connected to the property they attended, the comparison is a matter of opening two records rather than searching an inbox for an attachment somebody forwarded in the spring.
The same shape covers a referencing provider. Their outcome is a fact you recorded on a date, and as the questions at the foot of this page say plainly, Consonas does not perform a right to rent check and does not integrate with a referencing provider today. What it holds is the document, the date and the audit trail of who uploaded it, which is the part anybody asking about it two years later actually wants.
Contractors attending a property are frequently instructed by somebody other than you. A landlord who uses their own plumber, a managing agent's contractor working on the communal riser, an insurer's loss adjuster. Connect them to the property anyway. The question in eighteen months is who was in that flat and when, and the honest answer includes the people you did not send.
The scheme, the council and the meter reading
The deposit is held by a scheme rather than by you, and Consonas has no part in that: no scheme integration, no money, no prescribed information produced for you. What sits on the tenancy is the reference and the dates, so that the thirty day question has an answer in the record instead of in someone's memory of a busy fortnight.
Councils write to agents about licensing, about complaints from neighbours and about properties in a selective scheme, and that correspondence is about the building rather than about whoever is living in it this year. It belongs on the property record for the same reason everything else does: the tenant will change and the letter will still be relevant.
Meter readings on the day a tenancy starts and ends are the smallest example on this page and one of the most useful. They are facts about a building on a date, they are needed by two different tenants and by a utility company months later, and in most offices they exist as a photograph on a telephone belonging to whoever did the check in.
The agent before you, and the one after
When a landlord instructs someone else, the temptation is to delete or archive, which loses the eleven years you spent on them. End the connection with a date instead. Two years later, when the new agent has annoyed them and they ring you, the history of what you managed and how it went is still a record instead of a recollection, and the conversation is a different one entirely.
Proving it
What you may be asked to produce two years after everyone moved out
In this trade the difficult question is rarely what happened. It is what you can show, and when you did it.
The date on the document is worth as much as the document
A safety certificate that exists but was never given to the tenant, a deposit protected on the thirty first day, prescribed information served after the tenant moved in: in each case the paperwork is perfect and the timing is the problem. This is the single most common shape of trouble in letting, and it is entirely a record keeping failure instead of a maintenance one.
Held as this page has already described, the date is a field on the property, the certificate is a file against the same record, and the audit trail records who uploaded it and when. That is not a compliance product and we will not describe it as one. It is the difference between saying you are sure it was sent and being able to show the day it went.
The complaint that arrives with a clock attached
Agencies belong to a redress scheme, and a complaint that reaches the scheme comes with a deadline for a written response and an expectation that you can reconstruct the sequence of events. The sequence is the hard part. It usually spans two members of staff, one of whom has left, several telephone calls nobody wrote down, and a thread in a shared inbox that starts halfway through.
On the plans that carry email and conversations, correspondence about a property or a person sits against that record rather than in an individual's mail. The value of it is not tidiness. It is that a complaint about something that happened in March can be answered in October by someone who was not there, from the record, in an afternoon instead of a week.
Property complaints also have a habit of concerning three parties at once. The tenant complains about the landlord, the landlord complains about the tenant, and both complain about the contractor. Because the same event appears on the timeline of each record it touches, you are not choosing which of the three the story belongs to.
A former tenant asking what you hold about them
Subject access tooling is on every plan, including the free one, permanently, and this is a trade where it gets used. Former tenants in dispute over a deposit ask. So do applicants who were turned down and want to know why. The Information Commissioner's Office is where somebody goes when they are unhappy with the answer, and where the deadline for giving one is published.
The uncomfortable part is not the mechanism, it is the content. What you hold about a person includes the note somebody typed after a difficult telephone call, and the sentence written in irritation on a Friday is the sentence that gets read out. The practical discipline in property is to write notes that record behaviour and dates rather than character, which is better practice anyway and becomes obviously better the first time a request arrives.
There is a second difficulty peculiar to this trade. A property record holds several tenancies, and the previous tenant's information is not the current tenant's business. The record is organised so the person and the building are separate things, which is what makes the question answerable at all, but deciding what a particular note is really about is a judgement and it stays yours.
Keeping it long enough, and not indefinitely
Two obligations pull against each other here. You need the tenancy paperwork for years after it ended, because that is when the questions arrive. You also should not keep an unsuccessful applicant's referencing documents forever because nobody decided to remove them. Both are policy decisions about your own business, and the honest position is that the software will hold whatever you tell it to hold and will not make that decision for you.
What it does hold is the consent record showing what somebody agreed to and when, which is the part that decides whether contacting an old applicant next spring is a helpful message or an unlawful one.
What none of this makes you
It does not make you compliant, it does not protect client money, and it does not replace the accounting side of a management system. Client money protection lives with whoever holds the money, which is not us. The claim here is narrow and worth stating exactly: the things you did are recorded with dates and with who did them, which is what most agencies discover they cannot produce at precisely the moment they need to.
The letting calendar
September lets the whole year, and every anniversary after it lands in the same fortnight
Tenancies are periods, and periods have anniversaries. That one fact decides what your working year looks like more than the market does.
Student accommodation sells a year in about six weeks
A student let is agreed months before anybody moves in, in a window when a queue forms for the following academic year, and a business can do most of its letting for a whole year inside a few weeks. Five sharers arrive as one group with five guarantors and one tenancy, and next year four of them want to live together and one does not.
Modelled as five connections to the same property over the same period, that is straightforward: each person keeps their own history, the property keeps the group, and the sharer who left in February is a connection that ended rather than a name that got overwritten. Modelled as one contact per property, it is a mess that costs someone a morning every August.
Then there is the turnover weekend, when an entire building changes occupants inside seventy two hours. Check out, clean, inventory, check in, meter readings, keys, and a list of small faults that everyone notices at once. Nothing about a CRM makes that weekend easy. What it changes is the fortnight afterwards, when the faults reported in the rush are records against properties instead of notes on a clipboard that got wet.
Family lets cluster too, and the cluster is permanent
Households move around the school year and around the summer, which means a disproportionate number of tenancies start in the same few months. Here is the part that catches people out: a twelve month tenancy signed in July ends in July, renews in July, has its inspection in July, and its safety certificate falls due in July for as long as that property is let. The cluster does not fade. It compounds, because every new July let joins it.
This is an argument for putting the dates in the system instead of a person's head, and it is a specific argument instead of a general one. A busy month you can see six weeks out is a staffing decision. The same month arriving unannounced is the week somebody misses a renewal and a certificate at the same time.
The gap between one tenancy and the next is where the money goes
An empty property earns no one anything, and the length of the gap is decided almost entirely by how early the conversation about the ending tenancy happened. An agency that asks in the last fortnight is marketing an empty flat. An agency that asks two months out is frequently marketing an occupied one with a start date.
The stage history is what tells you which you are. Most offices believe their gaps are caused by the market. The history often says the delay sits between the tenant giving notice and the property being advertised, which is a fortnight no one has ever deliberately decided to spend.
Which means the sensible month to start is a quiet one
Doing the import in the middle of a turnover period is how a good decision gets abandoned. The properties, the current tenancies with their dates, and the recurring compliance dates are an evening's work in a slow month and an impossibility in a fast one.
It also affects how you judge it. Start during your busiest weeks and everything will look like it is working, because that is the season when the office is paying attention anyway. The honest comparison is the same season against the same season, which means the first real answer is a year away.
Seasonal staff, and what leaves with them
This trade takes people on for the busy months, which is exactly when the most is happening and the least is being written down. Two things follow. Sensitivity is granted separately from the role, so a temporary member of staff can do the ordinary work without seeing the arrears and the difficult cases. And when they finish, what they recorded stays on the properties and the people, rather than in a mailbox that gets closed in October.
Wrong purchase
Block management, channel managers, and the landlord with four flats and a notebook
Four businesses in this trade where the honest answer is no, and one where the honest answer is that nothing needs buying, so that nobody finds out slowly over an afternoon.
Block management, where the money is the work
If your business is managing blocks for leaseholders, the substance of it is service charge budgets, apportionment between units, demands, arrears, reserve funds, consultation with leaseholders about major works, and the annual accounts. That is specialist accounting with a statutory shape around it, and it is the entire job rather than an adjacent one. Buy block management software. Consonas can hold the block, the units and the people, and it cannot raise a demand or apportion anything.
A large operator with a leasing team and hundreds of units
Purpose built rental developments run high volume tenancy operations: applications arriving continuously, resident payments, amenity bookings, a resident application on a telephone. That needs a residential platform built for volume, and it needs an operations team behind it. It is also worth saying that Consonas is built for organisations of two to two hundred people, and a business of that shape is usually past the point where this is the right conversation.
Short lets and serviced accommodation run off a channel manager
If the durable record in your business is a night instead of a tenancy, this is the wrong shape entirely. An availability calendar, nightly rates, minimum stays, bookings arriving from several platforms at once and a cleaning turnaround between each one: Consonas publishes a booking page against somebody's diary, which is an appointment calendar and not a nightly one: no room inventory, no nightly rate, no minimum stay. A channel manager is your system of record and should be. The only sensible use of something like this alongside it is the relationship with the owners whose properties you run, which is a real problem but a much smaller one.
A sales agency whose product is the listing
For estate agency where the daily work is preparing listings, photographs, floor plans and feeds to the property portals, the software that matters is the one that publishes. Consonas does not produce a listing and does not feed a portal. Applicants, vendors, viewings and the history of who wanted what are genuinely useful here, and they are the second system instead of the first, which is an honest and unexciting position.
And the landlord with four flats and no staff
A private landlord with a handful of properties, no employees and no applicants to manage does not have a relationship problem. They have four sets of dates and a folder of certificates. A calendar with the renewals in it and a folder that is backed up will do the job, and telling someone that is cheaper for them and less embarrassing for us than a trial that quietly stops after a month.
The threshold worth naming is the second member of staff, because that is the point at which something one person remembered has to be told to someone else. Everything on this page is really about that handover, whether it happens between two colleagues on a Tuesday or between the person who left and the person who replaced them.
Two neighbouring pages carry the parts this one only touches. A business whose own work is the repair instead of the tenancy will want maintenance and facilities, where the site, the job and the recurring visit are the subject rather than the occupant. And a small office running a diary, a van and no portfolio at all is described on local service businesses.
Short answers
Asked by people in this trade
Is this a property management system?
No, and that is the most important thing on this page. Consonas does not collect rent, does not run client accounting, does not produce a landlord statement and does not handle a deposit scheme. If those are what you need, you need a property management system and we would rather tell you now. What Consonas holds is the relationship side: applicants, landlords, tenants, contractors, viewings, applications, communication, compliance dates and the history of all of it.
Then why would an agency use it?
Because most agencies already have a management system that is good at money and poor at relationships, and the gap gets filled by a shared inbox and three spreadsheets. The applicant who is not yet a tenant, the landlord you are courting, the viewing that did not convert and the reason someone left are usually nowhere. That is the gap this fills.
How do I model a property without the Enterprise plan?
Most agencies use an organisation kind with the address as the name and a relationship type of Property. It works: it holds a timeline, it takes files, it connects to people, and it is searchable. It is honestly a workaround rather than a first class property record, and custom record types on Enterprise are the proper version. We would rather describe it accurately than pretend the free plan does something it does not.
Can it handle a block with multiple units?
Yes, as a connection between records: the block is a record, each unit is a record, and each unit is connected to the block. That gives you the history of the unit and the history of the block separately, which is what you want when a roof problem affects eight tenancies.
What about right to rent and referencing?
Documents are held as files against the person they concern, with dates as fields, and the audit trail records who uploaded what and when. Consonas does not perform a right to rent check, does not integrate with a referencing provider today, and does not make a decision for you. It records what you did and when, which is the part that matters if anyone ever asks.
Can tenants report a problem themselves?
On the plans that carry the customer portal, yes. A tenant signs in and sees their own matters and nothing else, raises a new one, and sees what has happened to it. The target is counted in working hours, so a Friday evening report is not breached by Monday morning. They cannot see the landlord, the other tenants, or anything about the property beyond their own enquiries.
We are a small agency with four staff. Is the free plan enough?
For the relationship side, often yes, for a while. Three people, a thousand relationships. The constraint you will meet first is usually the third person instead of the thousandth record, and the second is that email and conversations start at Standard rather than at the first paid plan, which is where most of the value is for an office that lives in a shared inbox.
Do you publish listings or feed the property portals?
No. Consonas does not produce a listing, does not hold photographs as a marketing set and does not send anything to a portal. If preparing and publishing property advertisements is the daily work of your business, the software that does that is your first system and this would be the second one, which is worth knowing before rather than after.
We let rooms individually in shared houses. Does that work?
Yes, and it is the same arrangement as a block. The house is a record, each room is a record connected to it, and each room tenancy is a connection with its own start and end. That keeps a licensing question, which is about the house, separate from a deposit question, which is about one room. Where the tenancy is a joint one over the whole property, it is several people connected to the same property over the same period instead.
A landlord has moved to another agent. What should we do with the record?
End the connection with a date instead of deleting anything. The properties, the tenancies you managed and the history of how it went stay where they are. Landlords come back more often than anybody expects, and the difference between a useful conversation and an awkward one is whether you can see what you did for them and when.
A former tenant has asked for everything we hold about them. What does that involve?
Subject access tooling is on every plan including free, permanently, and in this trade it gets used, particularly during a deposit dispute. The mechanism is the straightforward part. The judgement is not: what you hold includes notes staff typed about difficult conversations, and it sits on a property record that also concerns other people's tenancies. Deciding what a particular note is really about stays with you.
Can we hold the block and its managing agent separately from the flats?
Yes, and you should. The block is a record, each unit connects to it, and the freeholder and managing agent are organisations connected to the block with periods on the connections because managing agents change. When the roof leaks into eight tenancies, the event belongs to the building and each unit keeps its own history of what it did to them.
Can we get our data out if we leave?
Completely, free, at any time, on any plan, in a format that opens without our software. In a trade where the system of record often belongs to a franchise or a network, we would encourage you to check that with any supplier before you commit rather than after.
Try it with your applicant list
Import the applicants you already have, connect a few to the properties they enquired about, and see whether the questions you get asked become easier to answer.
Three people, a thousand relationships, no card and no time limit.